Resume

Full Stack Developer & Problem Solver

Experience

IBM

June 2023 - Present

Baton Rouge, LA

Managed Help Desk tickets using Jira, streamlining issue tracking and communication between developers and end users
Spearheaded the integration of Zephyr for Jira to standardize and document QA test cases for new ADE features
Initiated migration from IL2 to IL4, helping leadership align on long-term security and compliance goals
Built a Helpdesk Documentation tab within the internal "Helpdesk Toolbox" to centralize SOPs, troubleshooting steps, and triage workflows
Developed Angular pages with TypeScript featuring role-based access control and reusable UI components
Created detailed wireframes of legacy applications to guide modernization efforts
Developed backend services in Java with 90%+ code coverage using Mockito

LSU Information Technology Services

May 2022 - May 2023

Baton Rouge, LA

Diagnosed and resolved application crashes through log analysis and DevOps tooling
Remodeled LSU's applications for WCAG accessibility using WAVE, HTML, and CSS
Migrated Java applications to Spring Boot by resolving complex Maven dependency conflicts

TAG Data Solutions

January 2022 - May 2022

Remote

Conceptualized custom software functionality for laboratory animal clinics
Developed user interfaces using standard HTML/CSS/PHP/Javascript practices
Designed relational database schemas and applied front-end requirements via BackboneJS

MAPP

March 2021 - Dec 2021

Baton Rouge, LA

Provided technical support and hardware configuration for cross-departmental users
Architected Power BI dashboards to visualize contract growth and bid data
Built internal workflow applications using the Microsoft Power Platform
Managed enterprise user data and security protocols as an IT Administrator